We're Here to Help You
Get the support you need to make the most of CitoHR. Our team is ready to help you succeed.
How Can We Help?
Choose the support option that works best for you
Email Support
Send us an email with your question or issue. We'll respond within 24 hours during business days.
Customer Portal
Access your dedicated support portal to create tickets, track progress, and manage your requests.
Frequently Asked Questions
Quick answers to common support questions
How quickly will I receive a response?
We aim to respond to all support requests within 24 hours during business days (Monday-Friday, 9 AM - 6 PM GMT). For urgent issues, please mark your email as "URGENT" in the subject line.
What information should I include in my support request?
Please include your account email, a clear description of the issue, any error messages you're seeing, and steps to reproduce the problem. Screenshots or screen recordings are also helpful.
Can I track my support ticket status?
Yes! When you create a ticket through our customer portal, you can track its progress, add additional information, and communicate with our support team directly through the portal.
Is there a knowledge base or documentation?
Yes, our customer portal includes a comprehensive knowledge base with guides, tutorials, and troubleshooting articles. You can access it through the portal or search for specific topics.
What if I need immediate assistance?
For critical issues that require immediate attention, please mark your email as "URGENT" and include "CRITICAL" in the subject line. We'll prioritize these requests and respond as quickly as possible.
Still need help? Our support team is here for you.